Managed Services

 

At Sound-IT Services Inc, we’re here to make technology work for your hearing healthcare practice. Specializing in managed IT services for the hearing health industry, we offer customized solutions that help you manage audiology services, technology, and support with ease. We understand the unique needs of your field and provide secure, reliable technology that seamlessly fits into your operations, so you can focus on what matters most—your patients. Our services help streamline processes, improve patient outcomes, and keep costs in check. We also prioritize healthcare compliance, protecting patient data and maintaining regulatory standards. With real-time monitoring, proactive maintenance, and smart data management, we help improve both the quality of care and your practice’s efficiency. Partner with us for transparent, high-quality service, and let us handle the tech, so you can focus on delivering exceptional care!

What We Can Take Off Your Hands

We provide an all-encompassing management of your IT services, freeing you to focus on your clients and growing your company. Below is a list of all the managed services we offer:

 

    • Operating system and third-party software patch management
    • Noah module update management
    • 24/7 monitoring of internet connections, server health and computer health
    • 24/7 security protection and monitoring on network equipment and computers
    • Monitoring and testing of data backups
    • Live hardware inventory
    • Live software inventory
    • Configuration, management and support for the following:
      • Servers
      • Computers
      • Network equipment
      • Printers
      • Email
      • Cloud platforms
      • Business critical applications
      • Phone system (or co-ordination with third party who manages phone system)
      • Fax system (or co-ordination with third party who manages fax system)

Working With You To Help You Achieve Your Goals

As part of our services, each year we offer the following to each client at no additional charge:

 

    • Annual roadmap of IT priorities for the coming year, put together in collaboration with you, the client.
    • Quarterly meeting with client to ensure IT is supporting the business goals of the company.
    • Business Disaster Recovery (BDR) plan, detailing steps to take in the event of an incident that impacts business operations.
    • Annual risk assessment of IT environment (this will tie into determining priorities in the annual roadmap for the year ahead).
    • Variety of reports available upon request providing insight into how we are managing your IT, deliverable on a schedule of clients choosing.